Shipping and return policies for Forest Roots
- Shipping Info
All physical orders shipped insured via the German mail service DHL. When purchasing multiple units, the shipping costs increase. Special requests about other shipping costs are not possible. With the exception of pre-order items, all orders are processed and mailed within 3-5 days of cleared payment for available releases. The delivery time depends on the shipping service provider of the respective country.
- Return Policy
Since all physical orders are processed well packed and with insured shipping and tracking number, nothing should get lost.
Damaged orders won't be replaced, as responsibility lies with the delivering mail service due to the shipping insurance, therefore compensation for damage to the goods must be claimed from the mail service.
Lost orders also won't be replaced, as the shipping insurance guarantees successfull delivering.
If the shipping service provider can no longer procure the lost or undelivered goods on your request, you can contact Forest Roots. We then check the matter in more detail and make an individual decision about whether a partial payment is possible or not that makes up the difference between the digital and physical release, since the purchase of the physical release also automatically acquires the digital version and this part of the purchase cannot be undone. This means that a full refund and cancellation of shipped goods is not possible.